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Thermo Fisher Scientific logo
Thermo Fisher Scientific

The World Leader In Serving Science

Field Service Engineer – MD/DC

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 1956H1B SponsorCompany SiteLinkedIn

Location

District of Columbia + 1 moreAll locations: District of Columbia, Maryland

Posted

99 days ago

Salary

$40 - $48 / hour

Seniority

Senior

Bachelor Degree5 yrs expEnglishElectron

Job Description

• responsible for managing all aspects of field service support and customer relationship management • carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product • responsibility for meeting customer SLA and internal KPI objectives • ensuring customer satisfaction in all aspects of services provided • assist the Commercial Team with technical information, training, and demonstrations • accurately document field service activities, including installation report and service work report

Job Requirements

  • Bachelor’s degree in analytical chemistry, chemical engineering, or equivalent
  • Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
  • 5+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems
  • Analytical troubleshooting and problem-solving abilities
  • Interest in technology and IT trends
  • Knowledge of electron microscopes is an advantage
  • Valid Driver’s License Required
  • Available to travel on a daily and up to 50% overnight within territory (Maryland and D.C.)

Benefits

  • competitive remuneration
  • annual incentive plan bonus
  • healthcare
  • a range of employee benefits
  • health incentive programs
  • employee assistance
  • family support programs
  • commuter benefits
  • tuition reimbursement
  • at least 120 hours paid time off (PTO)
  • 10 paid holidays annually
  • paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
  • accident and life insurance
  • short- and long-term disability
  • retirement and savings programs
  • employees’ Stock Purchase Plan

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