TTEC Digital is a recognized leader in delivering comprehensive enterprise solutions on AWS. As a top AWS partner, we have successfully completed over 500 deployments and have earned multiple Partner of the Year awards. Our expertise spans the entire AWS ecosystem, including AI/ML services, data analytics, cloud infrastructure, CRM solutions, and customer experience technologies, enabling our clients to transform their businesses and achieve outstanding outcomes across all operational areas.

Senior Consultant

ConsultantConsultantFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

Arizona + 18 more

Posted

97 days ago

Salary

$135K - $165K / year

Bachelor Degree3 yrs expEnglishAsp.netCloudJavaJava ScriptPythonService Now.net

Job Description

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments • Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation • Ability to mentor Software Engineers • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: Java, C#, ASP.NET • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

Job Requirements

Bachelor’s degree in computer science, IT, or engineering preferred.
3 or more years of experience in Zoom Contact Center and UC environments.
Experience with enterprise level CCaaS architecture for complex business needs.
Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
Experience with Conversational AI platforms highly desired
Network infrastructure experience.
Experience creating and presenting to executive level stakeholders (technical and non-technical).
Team Player
Desire to work in a fast-paced environment.