Smith.ai

Smith.ai combines live agents and AI to provide superior virtual receptionist and intake services to small businesses.

Product Manager

Product ManagerProduct ManagerFull TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

101 days ago

Salary

$125K - $150K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Drive Product Development: Manage features from ideation through launch by defining requirements, scoping work, and coordinating timelines. • Help Shape the Roadmap: Partner with stakeholders to refine product direction and contribute to a roadmap grounded in customer needs and business goals. • Collaborate Cross-Functionally: Work closely with design and engineering, and partner with founders, Product & Ops teams, customer support, and marketing to design, validate, and launch new products and features. • Analyze Opportunities: Conduct business and user analysis to understand market trends, identify customer needs, and surface opportunities for improvement or growth. • Learn the System: Develop a deep understanding of how our tools work today—their strengths, limitations, and edge cases—so you can recommend improvements while recognizing when scope is expanding. • Prioritize Effectively: Maintain and organize the product backlog by weighing dependencies, impact, and tradeoffs to support efficient delivery. • Improve Processes & Documentation: Help extend successful processes across teams, support operational excellence, and ensure important knowledge is captured through clear, accessible documentation.

Job Requirements

  • Based in or operates primarily within the Eastern Time Zone (EST)
  • 2-4+ years of product management experience, delivering user-focused solutions.
  • Experience in startups (Seed to Series B).
  • Successful team-based remote work environment experience (e.g., Slack, Teams)
  • Adept in project management and development tools (e.g., ClickUp, GitHub).
  • Proven success managing full product lifecycles, from shaping to shipping to improvement.
  • Ability to connect customer feedback to actionable and impactful product improvements.
  • Spanish proficiency (conversational to fluent) to support collaboration with our Spain-based engineering team (Nice to Have).

Benefits

  • Fully remote team
  • Competitive compensation ($125k–$150K depending on experience), plus equity.
  • Robust benefits package including medical, dental, vision, 401(k), life insurance, FSA, and unlimited FTO.
  • Work with passionate, kind, and driven teammates across the globe.
  • A mission that matters: Helping small businesses succeed in an AI-powered world.

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