The gold standard in crypto portfolio tracking and taxes. Increasing the world's financial freedom and prosperity.

Senior User Researcher

User ResearcherUser ResearcherFull TimeRemoteTeam 51-200Since 2017H1B SponsorCompany Site LinkedIn

Location

United States

Posted

100 days ago

Salary

$140K - $175K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Conduct strategic research initiatives that shape company direction • Partner with product teams on high-stakes decisions requiring research evidence • Synthesize insights across all customer touchpoints monthly • Present findings to executive team when needed • Build and evolve research roadmap aligned with company OKRs • Build and maintain research repository and insight management system • Create research templates and playbooks for common study types • Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards • Manage research tools and participant recruitment infrastructure • Measure and improve research velocity and impact metrics

Job Requirements

5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments
Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments
Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use
Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact
Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails
Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)
Fintech/crypto or DeFi experience is a strong plus