• Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure. • Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels. • Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs. • Execute win/win renewal negotiations to maximize contract value while nurturing client relationships. • Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience. • Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion. • Handle commercial inquiries and requests from customers promptly and effectively. • Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.