Make experiences flow.

Solutions Architect

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 5,001-10,000Since 1991H1B SponsorCompany Site LinkedIn

Location

United States

Posted

100 days ago

Salary

Not specified

3 yrs expEnglishCloud

Job Description

• The Solutions Architect is a highly skilled individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. • Engage with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. • Provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process. • Assist with the solution life-cycle and ensure a seamless customer journey. • Have a strong command of CXone products and ecosystem and be responsible for configuration of CXone solutions based on customer requirements and industry best practices.

Job Requirements

3+ years of solution architecture experience
3+ years of consulting or customer engagement experience
3+ years of contact center experience
Proven experience in integration architecture and solution design.
Familiarity with AI and NLP technologies, preferably within the CX domain.
Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping.
Strong communication and collaboration skills, with the ability to work effectively across departments.
Experience with Cognigy or similar platforms is a plus.
Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients.
Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation.
Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals.
Comfortable working in a fast-paced, results-oriented environment.
Ability to work with remote customers and communicate using virtual communication tools.
Ability to manage deliverables across multiple projects and meet tight deadlines.
Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills.

Benefits

Enjoy NiCE-FLEX!
2 days working from the office and 3 days of remote work each week.
Opportunity for internal career growth across multiple roles, disciplines, domains, and locations.