• Serve as a First Due product expert with the ability to present all modules to a variety of audiences. • Partner with Account Executives during the Sales process to identify customer needs and build presentation strategy to respond to customer requirements. • Prepare demonstration material for a tailored customer experience. • Sell to many different levels of an organization, including fire chiefs and IT leaders, with the ability to answer questions ranging from product usage to security and software infrastructure. • Identifying upsell opportunities. • Coordinate post-demo follow ups as needed, including any product-related questions. • Lead training sessions for Chiefs, officers, and line personnel on how to use the First Due platform. • Maintain product knowledge of roadmaps and timelines of new features. • Run large group presentations for 20 or more participants at a time. • Able to present 3 or more times a day. • Partner with the RFP team to build bid responses as needed. • Ability to travel approximately 40% for onsite meetings or trade shows.