• Maintain customer environments and solve technical problems efficiently • Help plan and migrate customer systems via tape save/restore or software replication • Expand existing customer environments • Ensure proper handling of system backups • React in a break/fix capacity to escalate technical issues • Perform reporting functions as required or requested by customer • Support cases and incidents/problems not solvable by Ops • Installation, maintenance and configuration of ISV products • Assist with hardware configuration and upgrades • Work as part of a multi-disciplinary team migrating customer environments with minimal impact • Write and maintain system documentation • Work with customers to accomplish their migration to FNTS or remote management setup • Install new software (OS & major subsystem) releases while working with customer on timing/testing/implementation • Maintain golden/sandbox systems for templates • Participate in technical infrastructure projects as the Mainframe SME • Occasional after hours and weekend support