• Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. • Impacts departmental operations and responsible for planning/execution. • The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. • Some judgment may be required but this is typically with guidance. • Delivers customer satisfaction: Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction. • Addresses all customer concerns/issues in a timely and satisfactory fashion. • Application Installation, Configuration, Development & Upgrades: Perform installation, configuration, customization to implement APM for customers in accordance with the function requirements and design. • Provide technical support for APM projects. • System Architecture & Technical Design: Can update a standard system architecture based on the customer specifics. • Can develop a standard technical design specification. • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions. • Effort Scoping / Estimation : Can create a work breakdown structure and estimates for standard technical activities. • Requirements Gathering: Limited Experience in business processes and applications. • Able to interview stakeholders to gain experience on business processes and can document in a structured way. • Collaborate with cross functional teams: Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process. • Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required. • Engage throughout the full lifecycle of assigned projects, influencing decisions on design and functionality to keep projects on track in terms of budget, time, and customer expectations.