Spacelift is a sophisticated CI/CD platform for Terraform, CloudFormation, Pulumi, and Kubernetes.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

100 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishAnsibleAWSKubernetesTerraform

Job Description

• Serve as a Customer Success Manager (CSM) based in the USA, working directly with our customers to ensure they receive maximum value from the Spacelift product • Manage the complete customer relationship • Drive product adoption • Ensure successful experiences with Spacelift • Analyze customer data to improve customer experience • Establish clear customer retention goals through business review cadences • Promote product value through customer experience • Continuously promote and drive renewals and/or expansion opportunities • Manage account escalations by coordinating with internal/external stakeholders

Job Requirements

A proven work experience of 5+ years in a Customer Success Manager or customer-facing role
Has understanding and experience with Infrastructure as Code (IaC) tooling
Terraform and AWS experience is a must
CloudFormation, Pulumi, Ansible, and Kubernetes experience is a plus
Renewal, Expansion, and Growth selling experience
Ability to document and report on issues and enhancements
Accountability and personal organisation are essential
Excellent verbal, written communication, and interpersonal skills.

Benefits

Competitive salary and equity package
Medical, dental and vision plans for employees and any dependents
401k Pension Plan
26 days of paid time off annually + local bank holidays
Flexible working hours and a healthy 40-hour workweek
Work from anywhere!
Learning & education budget
Company offsites
Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.