Socure

The leading provider of digital identity verification and fraud solutions. Salesinfo@socure.com

Senior Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

102 days ago

Salary

$125K - $145K / year

English

Job Description

• Be the strategic partner and trusted advisor for enterprise customers • Lead joint success planning to align customer goals with solutions • Manage customer engagement and foster advocacy • Own the holistic view of account health to mitigate churn • Mentor junior teammates and channel customer feedback into product innovation

Job Requirements

  • Experience in enterprise customer success management
  • Ability to build trusted relationships with executives
  • Strong organizational and leadership skills
  • Ability to analyze customer health data and provide insights
  • Experience in change management and benchmarking
  • Excellent communication and advocacy skills
  • Familiarity with data-driven business reviews

Benefits

  • Offers Equity
  • Offers Bonus

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