• Develop and maintain strong partner relationships, working collaboratively to set and achieve mutual goals and objectives • Onboard DoiT channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success • As an expert on our FinOps platform DoiT Cloud Intelligence™, deliver “train the trainer” enablement sessions that allow our partners to also become experts. Ensure partners have the knowledge to onboarding new customers, connect cloud accounts, and leverage all available DoiT Cloud Intelligence™ features • Facilitate an ongoing partner sync cadence, including: building agendas and meeting materials, capturing meeting outcomes, and managing ongoing workstreams with our partners. Maintain partner context in DoiT tooling • Monitor partner engagement health metrics, including CSAT, customer onboarding, and product usage metrics • Act as “voice of the partner,” providing feedback to the relevant internal teams and stakeholders • Manage and escalate product and support issues, driving resolution with high partner satisfaction • In collaboration with the Manager, Partner Success and DoiT Customer Success leadership, facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment • Some travel to partner locations may be required