• Regularly conduct check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform. • Collaborate with internal teams to deliver value and resolve challenges promptly. • Partner with customers to establish success metrics and ensure alignment with their business goals. • Develop and execute tailored success plans for each customer, driving measurable outcomes. • Build and maintain strong relationships with key customer stakeholders, ranging from firm leadership to end-users. • Serve as the primary point of contact for all customer-related matters within your portfolio. • Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer. • Analyze and mitigate risks to customer retention by addressing concerns and providing solutions proactively. • Identify and recommend upsell or cross-sell opportunities to drive additional value for customers. • Collaborate with Sales to design customized proposals for cross-sell opportunities based on customer-specific needs. • Document customer feedback, use cases, and success stories to inform internal product development and roadmap planning. • Act as a voice of the customer in internal discussions to prioritize feature requests and improvements. • Ensure all customer interactions and account activities are tracked accurately in the CSP/CRM system. • Provide regular updates on account health metrics and identify trends across your portfolio. • Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless customer experiences. • Share insights and best practices with the broader Customer Success team to enhance overall team performance.