Vi logo
Vi

The World Leading Enterprise-AI for Health

Director, Account Management – Wellness

Account ManagerSalesFull TimeRemoteLeadTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

106 days ago

Salary

Not specified

Seniority

Lead

Bachelor DegreeEnglish

Job Description

• Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise wellness clients, engaging directly with key stakeholders. • Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+. • Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights. • Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts, ensuring long-term client partnerships. • Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical, helping shape Vi’s go-to-market approach. • Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals and that internal priorities reflect client needs. • Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase the value Vi delivers. • Player/Coach Mentality - Proven ability to lead a team and develop team members while owning and driving growth in your own accounts.

Job Requirements

  • Proven ability to independently renew and expand contracts of $500K+ ARR, with incentives tied to expansion, upsell and renewal.
  • Proven ability to guide clients through complex performance marketing & omnichannel engagement strategies, with a strong understanding of patient acquisition dynamics; experience advising on CRM or call center integration is a plus.
  • Ability to operate with a consultant mindset; experience in consulting is a plus.
  • Experience working directly with VP/C-level stakeholders at enterprise customers.
  • Strong ability to influence both internal and external teams.
  • Highly strategic, intelligent, creative, consultative, and entrepreneurial; able to operate in ambiguity.
  • Ability to navigate complex challenges with a solutions-driven mindset.
  • Strong understanding of the wellness landscape is a nice to have.

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