Senior Technical Customer Success Manager

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Texas

Posted

104 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCloudCyber SecurityDNSTcp/ip

Job Description

• Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers • Build strong relationships with IONIX clients and act as their primary point of contact. • Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology • Develop and execute customer success plans that align with client goals • Ensure that clients are satisfied with our products and services and act as their advocate within our organization • Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap.

Job Requirements

5+ years in a customer-facing management technical role
Experience working with large enterprises and managing complex customers interactions
Previous Cyber security vendor experience
Strong organizational and project management skills
Ability to work independently and as part of a team
Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
Proven understanding of Web Security concerns, requirements, and technologies
Previous startup experience – an advantage