RxVantage
The modern way physicians and life science companies connect.
Senior Director, Client Partner
Location
United States
Posted
102 days ago
Salary
Not specified
Bachelor Degree15 yrs expEnglish
Job Description
• Own and grow a portfolio of 15–20 life sciences enterprise accounts, ensuring clients view RxVantage as a trusted, strategic partner.
• Drive client success by proactively meeting known needs, uncovering new opportunities, and ensuring a consistently high level of satisfaction.
• Lead strategic account planning, aligning on client priorities, challenges, and goals while collaborating closely with Business Development to identify expansion opportunities.
• Identify and engage priority stakeholders across functions to drive adoption/usage, growth, and long-term success.
• Drive retention and growth by owning and managing pipeline, advancing opportunities, and creating strategic account plans and proposals in partnership with Business Development.
• Own and guide renewal conversations with clients, overseeing the full renewal process to ensure retention across your book of business.
• Track impact and performance by monitoring KPIs for both client outcomes and team success, ensuring retention and growth targets are met.
• Partner cross-functionally with Business Development, Strategy, Operations, & Product teams to deliver a seamless, end-to-end client experience.
• Stay ahead of industry trends, bringing insights back to clients and the team to strengthen relationships and elevate the value RxVantage provides.
• Collaborate with Client Partners across accounts to share best practices, leverage collective expertise, and strengthen team capabilities.
Job Requirements
- 15+ years of Client Service/Success experience managing enterprise relationships and selling into life science companies.
- Proven ability to build trust quickly with prospects and clients, and to cultivate lasting, strategic business partnerships.
- Strong strategic and analytical mindset, with expertise in interpreting metrics and turning insights into action.
- Exceptional business acumen, with the ability to assess client needs, uncover opportunities, and drive growth.
- Outstanding communication skills (written, verbal, and presentation), with the ability to influence at all levels.
- Experience with CRM (Salesforce or equivalent) to manage pipeline and client activity.
- Proven track record developing and executing complex strategies for life sciences clients.
- Experience with cross-functional implementation teams, ensuring successful execution and measurable outcomes.
Benefits
- Competitive Salary
- 100% Company-Paid Premium Option for Employee’s Medical, Vision, and Dental Plans
- Short-term and Long-term Disability
- Life Insurance
- 401k Matching
- Work from Anywhere within the US
- Flexible PTO
- 100% Paid Parental Leave
- Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
- Charitable donation matching
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