• Act as the primary technical advisor during onboarding, working with security, DevOps, IT, and risk management teams to understand their workflows and risk posture. • Engage with customers to understand their security maturity and key use cases. Identify the specific needs of different personas and ensure a prioritized roadmap is created for quick wins and meeting the expectations of the key stakeholders to drive early adoption. • Analyze customer environments and recommend appropriate hierarchies, policies, and configurations to align with their security objectives. • Provide guidance on integrating the platform into their existing security stack (SIEMs, ticketing systems, asset management tools, cloud security tools), and DevSecOps workflows. • Conduct workshops and training sessions for different teams to drive adoption and best practices. • Gather feedback from customers to improve the onboarding process and collaborate with Product and Engineering teams to enhance platform capabilities. • Act as a liaison between product and customers to provide feedback for feature enhancements captured during onboarding • Conduct an annual security posture and adoption audit, evaluating platform usage, security improvements, and best practices alignment. Provide strategic recommendations to enhance adoption, automate workflows, and optimize risk management strategies