• Support all post-sales activities and report directly to the VP of Customer Success • Become the product SME by developing a complete and thorough understanding of the platform and clearly articulate the value customers obtain by using it • Serve as the primary post-sales technical liaison for assigned enterprise accounts, understanding their unique needs and ensuring successful implementation and training of solutions • Collaborate with Sales and Solutions Architecture teams regarding new inbound customers • Leverage excellent communication and presentation skills to effectively share technical updates, bug fixes and product enhancements • Act as the voice of the customer, conveying feedback to internal teams to inform product development and enhancements • Assist in the development of customer-facing documentation, including FAQs, user guides, and knowledge base articles