• Utilize expertise in Athena platform to accurately troubleshoot claims for telehealth services provided to patients, ensuring compliance with internal coding guidelines, payer requirements, and regulatory standards. • Collaborate with the clinical team to provide patients with insurance coverage, eligibility, and benefits prior to telehealth appointments, and assist patients with understanding their financial responsibilities and options for payment offered at Midi. • Manage and collect patients accounts receivable (AR). Follow up on outstanding balances, denials, and insurance claims. • Participate as a key player in regular audits and reviews of billing data and documentation to identify discrepancies, errors, or trends that could be potentially impacting the revenue cycle performance. • Collaborate with external stakeholders, including insurance companies and third-party billing vendors to resolve billing and coding disputes, negotiate payment arrangements, and optimize reimbursement rates for telehealth services. • Monitor and adhere to key performance indicators (KPIs) and internal metrics related to billing and revenue cycle management. • Participate in cross-functional teams and projects focused on enhancing the patient experience, optimizing RCM workflows, and implementing technology solutions to streamline billing processes.