• Maintain a team culture that fosters results, teamwork, accountability, trust, quid pro quo, role-based fluency, anticipation, curiosity, hard work, professional brand and brilliant communication skills. • Lead and manage the team that serve as product and industry subject matter experts to assist the sales team via product demos, technical discussions, value engineering, questions and more, to meet or exceed the company’s Annual Operating Plan. • Lead and manage the team that designs and delivers product training for Sales new hires, existing Sales employees and our account management and customer retention teams. Product training includes all new products, as well as releases (enhancements) to existing products. • Lead and manage the team that supports Marketing in a capacity of product and industry subject matter expertise, ranging from offering campaign ideas to drive marketing qualified leads, review of content (for accuracy), delivering webinars, staffing trade show booths and other industry events. • Maintain strong relationships with other SAO leaders in Commercialization, Enablement, Analytics and Sales Operations, as well as all Sales leaders and leaders of all other functional areas. Collaborate on projects. • Ensure the sales engineers design, deliver and continuously refresh all new hire training and product reference materials, working with product managers, engineers and operations training staff. • Ensure the sales engineers assist sales leaders in addressing any under-performing sales account executives via additional product training, sales training, sales coaching and other techniques to elevate skill. • In partnership with sales leadership and sales training, inspect calls and determine needed refresher courses, mini workshops, or other training formats (i.e. computer based training modules for Discover LMS) independently. • Ensure the Sales Demo site is properly maintained and tested by sales engineers upon each product release. • Act as primary point of contact (for sales engineering) for all acquisitions – learn products and delegate initial and ongoing training to Sales by a sales engineer. • Act as primary point of contact (for sales engineering) for all new Performance Based Partnerships and delegate initial and ongoing training to Sales by a sales engineer. • Support new product launches and product releases by collaborating with Product Management and Product Commercialization to develop all operational, procedural, and sales methodologies required for a successful go-to-market launch. In charge of overall Sales readiness. • Continuously seek and support new approaches, practices and processes to improve the efficiency of services offered • Manage and mentor your team to help them achieve their full potential • Other projects and duties as assigned