• Manage and grow a portfolio of healthcare client relationships—including hospitals, health systems, medical groups and academic medical centers • Serve as a point of contact for client stakeholders, establishing VITAL WorkLife as a trusted advisor • Achieve targeted subscription, renewal and fee-for-service revenue goals by ensuring high client satisfaction and proactively upselling additional solutions • Lead contract renewal and expansion initiatives; coordinate with internal stakeholders on pricing and scope • Conduct regular strategic meetings and quarterly business reviews to educate stakeholders on solution performance, emerging well-being challenges, and VITAL WorkLife’s evolving offerings • Partner with Engagement Managers, Implementation Specialist, and internal teams to support seamless program launches, communications, and reporting • Share client feedback and market intelligence with solutions, clinical, and marketing teams to influence program enhancements • Maintain a deep understanding of the healthcare industry—including clinician burnout trends, mental health parity, workforce retention challenges, and regulatory shifts—positioning VITAL WorkLife as an indispensable partner • Maintain accurate account documentation, pipeline of upsell opportunities, and renewal timelines using HubSpot CRM • Participate in team projects, process improvement initiatives, and thought-leadership activities as needed