• Deliver timely, high-quality support to US clients through email, chat, and phone. • Troubleshoot system, payroll, time-tracking, and HRIS-related inquiries using internal tools, documentation, and cross-functional collaboration. • Guide customers through product workflows, configurations, and best practices to ensure successful use of Push. • Escalate complex issues to the appropriate teams with clear documentation and relevant context. • Maintain accurate records of all interactions in support systems. • Identify recurring issues and provide feedback to Product, Engineering, and CX leadership. • Contribute to knowledge base content, process improvements, and team efficiency initiatives. • Uphold Push’s commitment to exceptional, empathetic, client-focused service.