Protective Life
We are on a mission to help more people achieve the sense of protection and security they deserve.
Customer Service Advocate
Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1908H1B SponsorCompany SiteLinkedIn
Location
Nebraska
Posted
115 days ago
Salary
$41.6K - $45K / year
High School2 yrs expEnglish
Job Description
• Communicate with customers via phone, email, and chat
• Accurately document and resolve customer requests for account information and updates
• Consistently meet or exceed established call center, team, and individual performance goals
• Identify and escalate trends or opportunities to improve the overall customer experience
• Other duties as assigned
Job Requirements
- 2+ years of experience delivering exceptional service in fast-paced environments
- Excellent written and verbal communication
- Active listening
- Adaptability to customer needs
- High school diploma required
- Prior experience in annuity, retirement, or finance industry preferred
Benefits
- comprehensive health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
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