• Works under general supervision and follows standard procedures to accomplish assigned tasks • Responsible for all aspects related to management of hub services relationships • Provide direct support and serve as primary point of contact for patients of designated third-party payers • Follow customized patient support service models and programs to meet and exceed client expectations • Follow established protocol and non-standard service models to provide the highest quality services • Serve as subject matter experts on payer partner programs • Responsible for assisting in the implementation of process improvement • Responsible to receive and triage patient calls from general call center • Maintain and keep reasonable production as determined by supervisor • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned.