• Serve as the main point of contact for assigned clients, ensuring clear, timely, and professional communication. • Manage day-to-day account operations, including updates, deliverables, and program requirements. • Gather client needs, translate them into staffing requirements, and align with internal teams. • Oversee the quality and consistency of staffing delivery across all activations. • Troubleshoot client issues, address escalations, and ensure proactive resolution. • Attend client calls, status meetings, and briefings; provide updates and recommendations. • Collaborate with Project Directors, RPMs, and Staffing to ensure accurate schedules and program readiness. • Monitor staff performance feedback and escalate concerns to HR or Staffing as needed. • Ensure all documentation, briefs, and program details are accurate and up to date. • Prepare post-activation reports, insights, and client-facing summaries. • Track KPIs and ensure delivery meets contract expectations and operational standards.