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MagicSchool AI

Building the future of teaching and learning with AI. The fastest growing technology platform for schools ever.

Director of Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Iowa + 6 moreAll locations: Iowa, Kansas, Oklahoma, Minnesota, Missouri, Texas, Wisconsin

Posted

113 days ago

Salary

$150K - $170K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

• Boost Net Revenue Retention (NRR) by designing, implementing, and optimizing scalable customer success playbooks. • Achieve a Customer Satisfaction (CSAT) score above 90% by owning the data narrative and continuously improving the customer journey. • Reduce customer onboarding time through continuous process improvement. • Develop direct reports by establishing trust and providing clear feedback. • Ensure alignment across departments by building strong relationships and collaborating closely with Sales, Product, and executive leadership.

Job Requirements

  • 7+ years of required experience in Customer Success within a tech SaaS environment.
  • 5+ years of required experience managing Customer Success teams.
  • Expert ability to build, interpret, and leverage complex Salesforce dashboards and reporting.
  • Proven ability to break down complex issues, develop strategic approaches, and execute quickly.
  • Proven ability to coordinate, align, and influence across CS managers, Sales leadership, and executive peers.

Benefits

  • Unlimited time off to empower our employees to manage their work-life balance.
  • Choice of employer-paid health insurance plans.
  • Dental and vision are also offered at very low premiums.
  • Generous stock options, vested over 4 years.
  • 401k match & monthly wellness stipend.

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