• Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. • Minimize retention rate. • Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. • Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. • Prepare proposals, quotes, and lead renewal discussions. • Identify and manage client requests for new projects, products, trainings, appdev and services. • Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. • Supervise Vendors management. • Lead onboarding and post-onboarding activities, including end-user training. • Conduct recurring success calls to review goals, metrics, and service performance. • Monitor client compliance with Varsity’s standards and proactively address challenges. • Drive account growth through upselling and cross-selling aligned with client needs. • Track and report on client satisfaction, retention, and portfolio growth.