• Serve as the primary advisor to people managers and organizational leaders on a wide range of employee relations matters, including performance concerns, interpersonal conflicts, accommodations, and corrective actions • Provide real-time guidance and problem-solving on employee issues, while scaffolding and equipping managers and leaders with long-term strategies for sustainable resolution • Partner with people managers to implement performance improvement plans and manage progressive discipline practices, balancing legal compliance alongside equitable and strengths-based practices • Investigate and support resolution of employee complaints, escalating appropriately and ensuring alignment with legal obligations and organizational values • Deliver “push in” conflict resolution support, including mediations and facilitated conversations • Lead and manage leave of absence cases, ensuring compliance with applicable federal and state laws, consistent application of organizational policies, and accurate payroll processing through clear direction and handoffs • Help organizations assess and mitigate risk by ensuring alignment with employment law, internal policies, and best practices • Provide clear, actionable recommendations and documentation that supports compliance and effective management • Collaborate with legal counsel and PositivelyHR leadership to address high-level, high-risk, or highly complex issues • Coach managers and leaders through sensitive personnel decisions, building their people management skill and confidence when navigating sensitive employee matters • Support the rollout of HR policies and people practices by helping managers apply them in practical, values-aligned ways • Facilitate manager learning opportunities–including office hours and workshops–on performance management topics such as goal-setting, leading performance conversations, etc. • Help managers and leaders build internal muscle for handling employee issues by modeling effective conversations, documentation, and strategic thinking • Partner closely with other members of the PositivelyHR team to ensure coordinated, high-quality service and support to each client • Maintain strong documentation of casework, interventions, and client communications in alignment with internal protocols • Contribute to the continuous improvement of internal tools and processes including workflows, templates, and guidance materials to necessary to support the scaling of high-quality PositivelyHR services • May support the development or refinement of related employee handbook policies • Stay current on employment law developments, HR best practices, and contribute to internal learning and development efforts