• Run the day-to-day operations of the People team, ensuring consistent execution across all people priorities and functions • Partner with the COO to translate business strategy into people priorities, including workforce planning, organizational design, and capability building aligned to 2026+ strategic goals • Anticipate organizational needs 6-12 months ahead, proactively designing people solutions that support business growth, margin expansion, and operational scaling • Drive data-informed decision-making across the people function, leveraging analytics to measure effectiveness and identify improvement opportunities • Ensure compliance with employment law, benefits regulations, and people requirements across multi-state operations, and oversee employee relations matters • Lead and optimize People processes, policies, and workflows across the entire employee lifecycle—ensuring onboarding, role transitions, life events, and offboarding are executed professionally • Oversee employee benefits strategy and programs, ensuring competitiveness, cost-effectiveness, and excellent employee experience, while ensuring the team executes leave administration and life events seamlessly • Oversee payroll, tax compliance, and contractor management operations • Optimize People systems and technology infrastructure (HRIS, ATS, analytics tools) to support efficient operations • Oversee technical infrastructure for recruiting, People operations, provider credentialing and licensing, and compensation management • Implement and manage core people programs including performance management, manager enablement, and talent assessment • Execute talent development initiatives including upskilling programs, leadership development, and succession planning • Drive large-scale people initiatives that affect the entire company, ensuring seamless execution and measurable outcomes • Maintain a culture of continuous learning, innovation, and operational excellence • Lead and develop a high-performing People team across talent acquisition, People operations, and People experience • Provide guidance, feedback, and mentorship to foster team growth and operational effectiveness • Establish clear goals, priorities, and accountability across the function to ensure consistent delivery