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Customer Success Manager
Location
Massachusetts
Posted
34 days ago
Salary
Not specified
Job Description
Job Requirements
- BA/BS (MBA/Masters preferred)
- 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
- Experience with change management in a GxP manufacturing and operations
- Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
- Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Passion for continuous improvement and digital transformation
- Comfortable in a fast-paced, technology-driven business environment
- Ability to travel (estimated up to 15%)
Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week
- Flexible work schedule and unlimited vacation policy
- An inclusive, dog-friendly office with diverse and inspiring colleagues
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