• Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events • Understand customers’ needs and priorities to optimize the use of their platform • Identify growth opportunities for up-sell and cross-sell within existing accounts • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts • Effectively communicate application features and product information for new releases and facilitate their adoption • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results • Resolve billing and support inquiries in a timely and productive manner • Coordinate small customer projects • Assist in onboarding new team members • Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention. • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes. • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations. • Other reasonable additional responsibilities that may be asked from time to time