• Drive retention, satisfaction, and growth among Riverbed customers • Build strong, strategic relationships with IT and business stakeholders to understand evolving goals and challenges • Help customers implement and maximize value from Aternity’s real-user monitoring, app performance monitoring, and digital experience insights • Monitor customer health and adoption metrics, proactively mitigating risk and identifying growth opportunities • Collaborate cross-functionally with Sales, Product, Engineering, Support, and R&D to deliver a world-class experience • Represent the voice of the customer internally and contribute to product feedback loops • Work remotely with travel 1-4 days a month for strategic on-site engagements, and yearly travel to France