• Serve as the primary point of contact for enterprise clients across the full customer lifecycle, building trusted relationships and deeply understanding each client’s goals, workflows, and value drivers. • Lead onboarding, implementations, and launches in close partnership with Product, Engineering, Clinical, Marketing, and B2B Operations to ensure seamless deployments and measurable impact. • Configure and optimize Neura’s platform to align with client workflows, drive frictionless patient activation, and deliver clear business outcomes. • Own customer health, retention, renewals, and expansion by proactively identifying risks, developing engagement strategies, and tracking performance against agreed success metrics. • Lead regular check-ins and business reviews, clearly articulating ROI, outcomes, and progress toward success goals. • Partner cross functionally to translate client feedback into actionable product and operational improvements, serving as the voice of the customer internally. • Co-create and refine the post sale activation and growth playbook to drive patient adoption and revenue realization. • Develop client advocacy by cultivating referenceable customers and collaborating with Marketing on case studies and thought leadership opportunities. • Continuously improve client engagement, workflows, and operational efficiency through innovative problem solving.