• Grow and lead a team of SRE professionals, including setting performance goals and measuring deliverables against key metrics, while evolving those metrics as S1 grows and needs develop • Invest in data-driven deep triage on recurring issues, collaborating with other engineering teams to identify and address issues related to reliability, performance, and capacity • Develop, improve, and implement processes for the full incident lifecycle, including incident management, post-incident analysis, and learning from incidents. Lead incident response efforts, including coordinating with other teams to investigate and resolve customer-impacting incidents • Design support model for SRE regarding service maturity and service ownership, including monitoring and alerting improvements, and SLI / SLO design and implementation • Analyze production metrics and signals to identify areas for improvement and take proactive steps to mitigate issues • Develop and implement best practices and standards for Site Reliability Engineering, from day-to-day operations to hiring and planning • Communicate effectively with cross-functional teams to ensure alignment on objectives and priorities. Deliver outcomes, not just stories and tasks.