• Assess the current user experience of the TWB Learning Center • Design and implement one to two pilot engagement strategies and improvements • Provide a final report with clear recommendations for increasing user enrollment, course completion, and overall satisfaction • Audit the Learning Center platform's user experience (UX), focusing on navigation, accessibility, and mobile responsiveness • Gather and analyze user feedback to identify pain points and opportunities for improvement • Design and run 1-2 A/B tests or pilot programs for new engagement strategies • Define clear success metrics and data collection methods for each test • Analyze collected data to determine what drives enrollment, participation, and completion • Develop recommendations for scaling successful methodologies across the platform • Review and optimize workflows for course enrollment, tracking, and completion • Suggest improvements to the course management dashboard and student communications