• Implement rigorous problem-solving to help solve clients' most challenging operational issues on how to scale their businesses and manage their back-office operations • Lead complex operational engagements often with multiple junior team members to deliver exceptional results • Own communication with clients regularly to provide recommendations, anticipate their needs, and manage expectations • Utilize operational best practices plus a deep understanding of back-office systems to help clients implement payroll workflows, AP/AR processes, equity administration, and compliance frameworks • Research the latest developments and formulate insights into operational tools and best practices to become a strategic partner in their business growth • Be part of the world's leading tech-enabled firm's operational services, acting as a trusted partner to our clients on critical operational decisions • Build long-term client relationships and drive superior operational outcomes based on unique business insights • Partner with clients to help them deliver measurable and sustainable improvements in operational and business KPIs • Keep operational projects on track with ongoing monitoring, escalation management, and proactive problem-solving • Support successful compliance requirements, investor discussions, and board meetings by ensuring operational excellence and providing actionable insights • Track and evaluate key Financial Operations business initiatives, including new experiments, offerings, and process improvements • Run ad-hoc analyses to help uncover growth opportunities or ways to scale the Financial Operations offering further • Support new product development, new strategies, and explore new partnerships to expand the Financial Operations service line • Mentor and guide junior team members, helping them navigate complex operational engagements and build their skills