• Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills. • Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed. • Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked. • Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals. • Maintain the highest standards of patient care and quality assurance within the call center operations. • Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines. • Collaborate with cross-functional teams to ensure the success of healthcare programs and projects. • Serve as the primary liaison to government COR, CO, and clinical stakeholders; ensure proactive communication and issue resolution. • Maintain dashboards, deliver performance reports, and oversee compliance with URAC standards and federal healthcare requirements.