Notabene

Notabene (YC S20) is a privacy-preserving compliance platform for crypto companies. We are hiring!

Solutions Engineer, Post-Sales

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

114 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglishSQL

Job Description

• Solution design: Create and architect technical solutions that align with clients' objectives and adhere to global and local regulations. Employ a consultative approach to identify business needs and align them with Notabene's solutions. (30%) • Support: Provide post-sales L2 technical support and serve as a point of contact for client inquiries and API integration questions. Troubleshoot issues by using log management tools such as Datadog. (30%) • Collaboration: Work closely with product, engineering, regulatory and compliance, and customer success teams to ensure our platform empowers customers to meet regulatory requirements at scale. (15%) • Documentation: Help maintain outstanding technical documentation in Postman and Readme. (15%) • Build: Contribute to the development of exemplary proof of concepts to facilitate customer integration. Additionally, help create internal tools and data dashboards for our team. (10%)

Job Requirements

  • 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS, Reg Tech (if not reg-tech, cyber(security) compliance could be interesting).
  • Strong understanding of REST APIs and web technologies.
  • Proficient problem-solving skills (you are a natural-born troubleshooter).
  • Ability to work both independently and collaboratively in a dynamic, low-ego environment.
  • Has customer first attitude
  • Excellent project management skills, capable of managing multiple priorities and establishing clear accountabilities for success.
  • Nice to Have:
  • Preferably within the regtech/fintech or blockchain sector.
  • Prior experience with financial institutions and AML controls.
  • Basic coding and SQL skills.
  • Familiarity with established privacy and security standards and frameworks, such as SOC2, ISO27001, GDPR.

Benefits

  • Not stated in the job description

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