• Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. • Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. • Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. • Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. • Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. • Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. • Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. • Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. • Lead technical configuration and integration reviews and provide optimization recommendations.