FutureFit AI

Empowering Workers with a "GPS for your Career"

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

35 days ago

Salary

$80K - $120K / year

English

Job Description

• Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts. • Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success. • Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform. • Cultivate Product Expertise: Develop a deep understanding of our products and stay updated on new features and enhancements. • Identify Renewals and Upsell Opportunities: Proactively identify opportunities for customer renewals and upsells. • Represent the Voice of the Customer: Play a vital role in shaping FutureFit AI's product roadmap and domain expertise by thoroughly understanding current and future customer requirements.

Job Requirements

  • Proven ability to manage customer relationships and build long-term trust with key stakeholders.
  • Track record of solving complex problems with structured thinking and a focus on outcomes.
  • Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
  • Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
  • Exposure to strategic planning, connecting daily work to broader customer and business goals.
  • Experience handling sensitive conversations in a way that balances empathy with accountability.
  • Ability to create effective presentations that simplify complex ideas for a range of audiences.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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