• Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating. • Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor. • Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales. • Develop a strong understanding of the company’s products and services to effectively address customer needs. • Effectively communicate with customers, both verbally and in writing, providing regular updates and reports. • Collaborate with internal departments (sales, marketing, customer service) to meet customer needs. • Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization. • Ability to identify continuous improvement projects and other cross sell opportunities within an account. • Assist with sales activities, such as preparing proposals and presentations. • Successfully complete the DuBois field training programs. • Utilize company analytics platform to prepare and present service reports. • Comply with all DuBois’ safety procedures and complete the required training. • Travel to customer sites for routine service visits and perform business reviews. • Must be able to perform the essential functions of this position with or without reasonable accommodations.