• Provide exceptional remote-based support for mission-critical SAP applications • Solve complex customer issues using methodical troubleshooting • Work closely with customers daily to understand their needs • Provide functional support & training for multiple SAP FI/CO modules • Support client customizations, sharing implementation and best practices advice • Develop application break fixes for critical product defects • Create scripts to identify, analyze and correct data issues • Manage one or more key assigned accounts as a technical/functional advisor • Be a pro-active contributor to a support organization which is running 24x7x365 • Collaborate with team members in a virtual team environment • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes