• Answer support requests that come in through phone, email, or our web portal—always with a friendly, helpful attitude • Tackle issues efficiently to keep everyone productive and meet their response time commitments • Figure out which problems need immediate attention and which can wait • Use remote support tools to diagnose and solve problems from your desk • Set up and configure computers, software, and network devices • Make sure all workstations have up-to-date antivirus protection • Perform regular maintenance on computers, printers, and other equipment to prevent problems before they start • Keep each client's technology environment secure and compliant with company standards • Work collaboratively with people across all departments • Be the kind of IT person everyone feels comfortable reaching out to