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VMware Support Engineer – NSX

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

126 days ago

Salary

$105K - $115K / year

5 yrs expEnglishLinuxSwitchingUnixVmware

Job Description

• Provide VMware L3 support to assist with customer issues. • Occasional after hours, weekends and holidays support for urgent customer issues. • Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. • Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. • Provide when requested root cause analysis for technical issues. • Assist with creating and maintaining relevant knowledge articles. • Work with other internal stakeholders as needed to enhance the overall customer experience. • Strong analytical and problem-solving skills • Promote best practise and new methodologies

Job Requirements

Minimum 5 years’ experience across VMware core technologies at a senior support level.
Experience in handling critical customer situations.
Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
Understanding of Edge Services: Load balancer configuration, NAT and VPN.
Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus