• Support the Company’s technical operations by addressing customer questions and challenges in the InterPayments Support Center. • Assist in onboarding and offboarding merchants. • Monitor Support Center status queues to ensure prompt responses. • Ensure inquiries and statuses are accurately reflected in the Support Center. • Run and present monthly reporting to ensure we’re meeting customer support goals. • Keep management informed of FAQs, trends, and response times. • Manage external customer communications regarding upcoming changes or issues. • Monitor and respond to customer inquiries; build long-term relationships with customers. • Become an expert in InterPayments’ products and identify areas for improvement.