• Oversee the full customer payment lifecycle to ensure timely collection of incoming payments • Maintain accurate customer account records • Develop effective credit and collection strategies • Collaborate with internal stakeholders to optimize cash flow and minimize bad debt • Assist with new customer onboarding including, but not limited to, setting up payment profiles for new customers to establish a means of collecting payments • Process payments from clients and perform reconciliation between amounts invoiced and amounts paid • Monitor customer payment behaviors and autonomously flag at-risk accounts and developing high-risk situations to internal leadership • Collaborate with clients, finance and accounting to resolve billing disputes and customer inquiries • Manage communication with internal stakeholders and clients surrounding overdue payments • Perform customer credit evaluations and set credit limits as needed • Analyze receivables aging reports and prepare regular status reports for leadership • Drive process improvements to increase efficiency and accuracy in accounts receivable operations • Work with operations team members on internal cash flow and revenue recognition projects • Proactively iterate customer-facing messaging to ensure engagement