Veeva Systems

The Industry Cloud for Life Sciences

Customer Success Manager – Clinical Operations

Clinical OperationsClinical OperationsFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

118 days ago

Salary

$100K - $200K / year

Bachelor Degree7 yrs expEnglishCloud

Job Description

• Support 4-6 large, global customers post-implementation with Veeva Clinical applications • Own the relationship with your customers’ application owners to understand their strategic objectives and challenges • Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs • Lead meetings with customers to demonstrate success and identify additional value opportunities • Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap • Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

Job Requirements

  • 7+ years experience in clinical operations within a life sciences company
  • SaaS/cloud experience in the management of clinical operations applications
  • Experience working with large global pharmaceutical companies
  • Customer-facing consulting experience
  • Managed relationships with executive stakeholders
  • Ability to travel up to 25%

Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

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