Veeva Systems
The Industry Cloud for Life Sciences
Customer Success Manager – Clinical Operations
Clinical OperationsClinical OperationsFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn
Location
Pennsylvania
Posted
118 days ago
Salary
$100K - $200K / year
Bachelor Degree7 yrs expEnglishCloud
Job Description
• Support 4-6 large, global customers post-implementation with Veeva Clinical applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning
Job Requirements
- 7+ years experience in clinical operations within a life sciences company
- SaaS/cloud experience in the management of clinical operations applications
- Experience working with large global pharmaceutical companies
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 25%
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
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