• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers. • Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. • Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc. • Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions. • Collaborate with internal partners to resolve customer issues and improve processes. • Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators. • Increase technical proficiency level servicing instruments by completing in-person or online training courses. • Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines. • May be required to complete other related duties as the need arises and/or assigned.