• Lead the full lifecycle of enterprise applications including the M365 stack that includes SharePoint, Teams, Power Platform as well as CX and Marketing platforms. • Build, manage, and set the direction of the Knowledge Management portfolio and its team members • Create, capture, organize, and assess knowledge assets for enterprise use. • Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies. • Develop a robust technology roadmap for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements. • Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge. • Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations. • Strategic analysis of the current knowledge environment and planning of a future knowledge/information architecture. • Translate business needs into long-term technical solutions to solve problems. • Apply industry best practices and standards, leading-edge technology, and innovative solutions to complex problems. • Lead and advise business users company-wide in the creation and maintenance of MS-SharePoint, MS-Groups and MS-Teams based intranet and project portal sites and coordinate maintenance/configuration/customization needs with in-house and/or third-party IT service providers. • Function as the Subject Matter Expert for Microsoft 365 tools and processes • Create and advertise use cases for Microsoft tools, and assist businesses in adoption • Provide support, training, and information to drive adoption and ensure professionals are successful in utilizing Microsoft 365 tools • Lead implementation of new tools, including project management and change management activities • Oversee end user support for Microsoft 365 and CX applications • Support, educate and assist business unit and Site Portal Administrator’s management of content and layout within the SharePoint portal environment. • Collaborate with marketing and customer success teams to deliver personalized, data-driven experiences. • Meet with business decision makers to determine functional requirements and translate business and customer requirements into scalable solutions. • Partner with business process owners for development, maintenance, and analysis for future centralization of knowledge within the platform. • Mentor and develop KM and CX team members. • Foster a collaborative, high-performance environment focused on innovation and delivery. • Build strong relationships with business units, leaders, and IT partners to identify needs and deliver impactful solutions. • Ensure quality, compliance, and security across all managed applications and platforms. • Adoption: Roadmap, develop, coordinate, and manage implementation of enterprise SharePoint, Microsoft 365 and other tools and best practices. • Internal Processes: Lead information management process definition and implementation. • Enterprise Content Management: Provide support for enterprise content management consolidation and best practices-based toolset adoption. • Services Support: Work with business to manage information needs. • Training and Education: Create and provide administrator and end user sessions as necessary to support appropriate tool use.