• Serve as the primary liaison between R&D Clinical Operations team and IT • Responsible for the delivery and support of technology solutions that align with business needs and operational demands • Partner with Clinical business stakeholders to co-create technology plans which support their business objectives and operational demands • Continuously assess current systems environment and identify changes (process and/or system) that enhance effectiveness • Assist in the evaluation of new technology systems and/or service providers • Oversee end-to-end management of IT projects—including planning, design, and implementation—ensuring projects are delivered on time, within scope, and with measurable business impact • Work with a team of managed service providers supporting the lines of business technology needs including project delivery, solution design, enhancement requests and support services • Accountable for managing clinical application systems through their full lifecycle, from implementation to ongoing optimization • Lead and initiate troubleshooting quality and/or functionality issues associated with technology systems in scope • Develop and maintain comprehensive project documentation, ensuring centralized storage and accessibility for knowledge management • Manage and prioritize system enhancements and fixes in collaboration with business stakeholders • Provide regular project status reports, manage issues proactively, and adjust schedules as needed while maintaining alignment with the overall program plan • Responsible for timely execution of all GxP system commitments and compliance activities (Backup recovery, Disaster Recovery testing etc.) • Collaborate with cross-functional IT teams to ensure seamless delivery of services, efficient communication, and shared accountability for outcomes • Establish clear performance metrics and service level agreements (SLAs) to monitor IT service delivery, project outcomes, and stakeholder satisfaction • Stay informed of emerging industry trends, best practices, and regulatory changes to proactively recommend technologies and process adaptations that empower the company during phases of rapid expansion • Serve as the IT subject matter expert for application upgrades, integrations, and system enhancements across supported business areas